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Terms & Conditions



To contact us please e-mail:


There are two ways of placing an order with True Nature Gems:


Note: Our business address is just changing over so please e-mail us for our address

Cheques must be payable to a British bank (sterling). Allow 3-4 days for your cheque to clear before your item can be posted.  If possible, please e-mail us with details of items required, before posting your order, so that we can confirm that your items are in stock.  You do not need to do this and it is rare that items are not in stock, but it does help us and we can prepare your order more efficiently.

Mail order form

2) SECURE ORDERING BY PAYPAL  -  (payment by debit or credit card, UK or overseas)

If ordering by PayPal, payment should go through on the day. This method is secure, fast and particularly suitable for overseas orders as currency can be converted.  You can use the PayPal shopping cart or, if you require rings, items without a cart or 3 or more items, e-mail us with details of your order (items required and price plus your name and location) and we will check our stock and send an e-mail with your PayPal link or button by return (or let you know when we will have the items available). You then simply click on link given in the e-mail to make your payment online. You do not have to have a PayPal account to pay by shopping basket or to receive and use the payment link, they will promptly send you a receipt for your payment and your goods can be sent within 3 days. If your item does not need to be made up or gift wrapped, it is usually dispatched on the day or first thing next day (please make allowances for weekends). If you have any enquiries, please e-mail us at the link below.


Items are usually posted within three days but there may be a delay if items have to be made up for you or if you order at weekend or during a public holiday. If you are ordering more than three of the same item, or wish to check any items are in stock or how long delivery will take, please e-mail us before adding to cart.  If item is for a special occasion, simply let us know the date items need to be delivered by. Postage worldwide starts at £1.95 per order, increasing slightly for large orders.


Thank you!

True Nature Gems


We will reply to e-mail enquiries promptly but if you are unable to e-mail us please phone us on


(+44) 01925 357228


Leave a message if we are busy and we will return your call (UK only).

Please note that we do not take payments over the phone.